E4E User Instructions

Instructions for participating in the Change Box Essentials for Everyone Programme

1. Go to: https://change-box.phygitalbond.com/, or scan the QR code below to sign in and view coupons:

If doing that for the 1st time (your email needs to be pre-registered):

2. Once signed in, click your local shop's icon on the homepage, then select, save and redeem your coupons as follows (steps shown in yellow):

You can also watch a 1 min video showing how to do this:

With audio description

With text description

3. At the checkout, the shopkeeper scans your basket items as usual, then you press "redeem" and the shopkeeper scans the barcode on your phone to apply all of your discounts.

4. You pay the shopkeeper once for any balance due on couponed items, or for any other items you have purchased. Your applied coupons and savings will be itemised on your receipt

Further details:

When on the homescreen, bookmark or “Add to Homescreen” (Android) the service so you can access it when you need.
You can complete up to step 5 (in yellow, in the above instructions image) before visiting the shop.
If you press "Redeem" any time, you will not lose the coupons – they’re only used when scanned at the shop checkout.
Coupons are valid for 1 week (normally Weds-Tues) with new ones available each week of user eligibility for the programme.
You can only use each coupon once.
You can redeem as many or as few coupons as you like on each visit.
You can purchase other items at the same time - your couponed items will still be discounted.
Any unused coupons will remain in your “My Coupons” section until redeemed, or they expire.

Change Box, the shopkeeper or our local charity representatives can help in case you have any problems.

You can contact Change Box Support at - support@change-box.net.